RETURNS & REFUNDS POLICY
At BodyguardAlive.eu, we are committed to your satisfaction and stand by the quality of our products[cite: 408, 409]. However, we understand that sometimes a product may not be right for you[cite: 410]. Please review our return and refund guidelines below[cite: 411].
RETURN ELIGIBILITY
We accept returns within 14 days of receipt[cite: 412, 413]. To be eligible for a return, the item must be[cite: 414]:
- Unopened [cite: 415]
- In its original condition and packaging [cite: 416]
Please note: Items that have been opened or used cannot be returned due to safety and quality control regulations, pursuant to Article 16(e) of EU Directive 2011/83/EU[cite: 417, 418].
HOW TO INITIATE A RETURN
- Please contact our customer support team within 14 days of receipt[cite: 419, 420].
- Provide your order number and reason for return[cite: 421].
- Once your return is approved, we will provide instructions for sending the item back[cite: 422].
- Return shipping costs: These are the responsibility of the customer unless the item was received damaged or incorrect[cite: 423].
REFUNDS
- Refunds are issued only for unopened and returned products in accordance with the above return policy[cite: 424, 425].
- Once we receive and inspect your returned item, we will notify you of the status of your refund[cite: 426].
- Approved refunds will be processed to your original payment method within 10 business days[cite: 427].
PRODUCT EFFECTIVENESS
As supplements may work differently for each individual, we cannot guarantee results and do not offer refunds for opened or used products[cite: 428, 429]. We encourage consistent use as recommended on the label for best results[cite: 430].
NEED HELP?
If you have any questions about Returns & Refunds, please contact us at: bodyguard@bodyguardalive.eu [cite: 431, 432]